Return & Refund policy

Thank you for your purchase. We hope you are happy with your purchase. If for any reason you are not completely satisfied with your purchase, you can return it to us. See below for more information on our return policy.

RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of purchase. The product must be in the same condition as you received it and undamaged in any way.

RETURN PROCESS
To return an item, please contact customer service to obtain a return address. After receiving the address, place the item securely in the original packaging and [attach your proof of purchase].

Your return shipping is free of charge in some cases. If you are returning an item and the reason for the return is not a result of an error on myshownow.com, the cost of return shipping will be deducted from your refund.

Refund

After we receive your returned item and inspect its condition, we will process your return or exchange. Please allow at least 14 days for processing from the date we receive your returned item. It may take up to 5 business days for refunds to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

 perishable goods

Underwear

gift cards
customized items
digital products

For defective or damaged items, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS
If you have any questions regarding our return policy, please contact us at our support center.
NOTE

If the return is due to the consumer's own fault, the consumer will be responsible for a minimum of $20 in shipping costs. The specific cost will depend on the shipping company you choose.

If the items received are damaged or incorrect for our reasons, and the consumer is not responsible for the shipping costs for this reason.